Refund & Cancellation Policy
Last Updated: August 30, 2026
30-Day Satisfaction Guarantee
At Lucerem, we stand behind the quality of our skincare products and are committed to creating products that support healthy-looking, radiant skin.
We offer a 30-Day Satisfaction Guarantee on your most recent eligible purchase, subject to the requirements outlined below.
Skincare is personal, and results can vary from person to person depending on factors such as skin type, routine, lifestyle, and consistency of use. While some customers may notice improvements in hydration, texture, smoothness, or overall radiance, Lucerem does not guarantee specific skincare results.
If you have consistently used your Lucerem product as directed and feel that it has not met your expectations, our customer support team will be happy to review your request and guide you through the return and refund process.
Request a Refund
To request a refund, please contact support@lucerem.com within 30 days of the delivery date of your most recent eligible order.
Please do not send any products back before contacting our customer support team. We will provide return instructions if your request is eligible.
Eligibility Requirements
To qualify for a refund under our 30-Day Satisfaction Guarantee, the following requirements must be met:
- Your refund request must be submitted within 30 days of the delivery date of your most recent eligible order.
- You must have used the Lucerem product consistently and according to the recommended usage instructions.
- Lucerem may request before-and-after photographs or other information to help evaluate your experience and eligibility.
- The applicable product must be returned according to the return instructions provided by Lucerem once your request has been approved.
- You may be required to provide additional information regarding your product usage or order.
All eligibility requirements must be satisfied before a refund can be approved.
Most Recent Order Limitation
The 30-Day Satisfaction Guarantee applies only to your most recent eligible order.
The guarantee does not apply to previous orders, earlier subscription shipments, repeat purchases, previous treatment periods, or other historical purchases.
The guarantee is limited to one qualifying order at a time and does not provide refunds for multiple orders or cumulative purchase history.
Returning Your Order
Once your refund request has been approved, customers are responsible for return shipping costs unless otherwise required by applicable law.
Customers must return the applicable product(s) included in the eligible purchase according to the return instructions provided by Lucerem.
If a product has been fully consumed, Lucerem may, at its discretion, waive the requirement to return the empty product container. Please contact our customer support team before disposing of any product or packaging.
Do not send products to Lucerem without first receiving return instructions from our customer support team.
Return Tracking
When a return is required, customers must provide Lucerem with a valid tracking number after the return package has been shipped.
Customers are responsible for ensuring that returned packages are properly packaged and shipped using a trackable shipping method.
Lucerem is not responsible for returned packages that are lost or damaged during transit when the customer is responsible for return shipping.
Refund Processing
Once the returned product has been received and inspected, and all applicable eligibility requirements have been satisfied, an approved refund will be issued to the original payment method used for the purchase.
Please allow 7–10 business days for Lucerem to process an approved refund after the returned product has been received.
After Lucerem processes the refund, your bank or payment provider may require additional time for the funds to appear in your account.
30-Day Deadline
Your refund request must be submitted within 30 days of the delivery date of the most recent order for which you are requesting a refund.
Where a return is required, the return package must be shipped within the applicable 30-day period.
The returned package does not necessarily need to arrive at Lucerem before the 30-day deadline, provided that it was shipped within the required period and valid tracking information has been provided.
To maintain the integrity and fairness of our refund policy, all applicable eligibility requirements must be satisfied before a refund can be approved.
Lucerem reserves the right to request supporting documentation, including photographs, product-usage information, order details, and return tracking information, before processing a refund request.
Order Cancellations
If you wish to cancel an order, please contact support@lucerem.com as soon as possible after placing your order.
We will make reasonable efforts to accommodate cancellation requests received before an order has been processed or shipped. However, once an order has been processed or shipped, we may be unable to cancel it.
If your order has already shipped, you may need to receive the order and follow the applicable return process outlined in this policy.
Lucerem cannot guarantee that a cancellation request will be successful once an order has entered processing.
Damaged or Defective Products
If your Lucerem product arrives damaged or has a manufacturing defect, please contact us within 30 days of the delivery date.
Photo and/or video evidence clearly showing the issue may be required to approve a damaged or defective product claim.
If your claim is approved, Lucerem may provide a complimentary replacement or another appropriate resolution.
This policy does not cover damage caused by misuse, improper storage, accidents, alterations, failure to follow product instructions, or other customer-caused incidents.
To request assistance with a damaged or defective product, please contact support@lucerem.com as soon as possible after receiving your order.
Note: Requests for replacements or other remedies under this policy may not be accepted after 30 days from the delivery date, except where otherwise required by applicable law.
Important Notice
The Lucerem 30-Day Satisfaction Guarantee is intended to provide customers with an opportunity to experience our products and determine whether they are suitable for their skincare routine.
The guarantee does not constitute a promise or guarantee of specific skincare, cosmetic, or other results.
Individual experiences may differ based on skin type, skincare routine, lifestyle, product usage, and other factors.
Nothing in this policy limits any rights or remedies you may have under applicable consumer protection laws.
For questions regarding returns, refunds, cancellations, or damaged products, please contact support@lucerem.com.