Privacy Policy

Last Updated: August 30, 2026

At Lucerem, we value your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains how Lucerem (“Lucerem,” “we,” “us,” or “our”) collects, uses, shares, and protects information when you visit our website, place an order, create an account, contact us, or otherwise interact with our services (collectively, the “Services”).

By using our Services, you acknowledge the practices described in this Privacy Policy.

 

 

1. INFORMATION WE COLLECT

We may collect information you provide directly to us, information collected automatically when you use our website, and information received from third-party services.

Information You Provide to Us

Depending on how you interact with Lucerem, we may collect:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment and transaction information
  • Account login information
  • Order history
  • Product preferences
  • Customer-service communications
  • Reviews, photographs, testimonials, and other content you voluntarily submit
  • Information you provide when participating in promotions, surveys, or giveaways

We only request information that is reasonably necessary to provide our Services, process transactions, communicate with you, and operate our business.

Payment Information

When you make a purchase, payment information may be processed by third-party payment processors.

Lucerem generally does not directly store complete credit-card numbers or other sensitive payment credentials on our own systems. Payment information is handled according to the policies and security practices of the applicable payment provider.

 

 

2. INFORMATION COLLECTED AUTOMATICALLY

When you visit our website, certain information may be collected automatically, including:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Pages visited
  • Products viewed
  • Referring website
  • Date and time of visits
  • General website interaction information
  • Cookies and similar technologies

This information may be used to help us understand how visitors use our website, improve our Services, maintain website security, and provide a better customer experience.

 

 

3. COOKIES AND SIMILAR TECHNOLOGIES

Lucerem may use cookies, pixels, tags, analytics tools, and similar technologies to operate and improve our website.

These technologies may help us:

  • Remember items in your shopping cart
  • Keep you signed in to your account
  • Understand website traffic and usage
  • Analyze website performance
  • Remember preferences
  • Personalize content
  • Measure advertising effectiveness
  • Deliver relevant marketing communications

You may be able to control cookies through your browser or device settings. Disabling certain cookies may affect the functionality of portions of our website.

 

 

4. HOW WE USE YOUR INFORMATION

We may use personal information for purposes including:

  • Processing and fulfilling orders
  • Processing payments
  • Shipping products
  • Providing customer support
  • Communicating with you about your orders
  • Managing customer accounts
  • Processing returns, refunds, and exchanges
  • Responding to inquiries
  • Improving our products, website, and Services
  • Personalizing your shopping experience
  • Sending promotional and marketing communications
  • Conducting analytics and research
  • Detecting and preventing fraud
  • Protecting the security of our website and Services
  • Complying with legal and regulatory obligations
  • Enforcing our Terms of Service and other policies

We will not use your personal information for purposes materially different from those described in this Privacy Policy without providing additional notice where required by law.

 

 

5. MARKETING COMMUNICATIONS

If you provide your email address or phone number, we may use it to send you information about Lucerem, including:

  • New products
  • Special offers
  • Promotions
  • Product recommendations
  • Brand announcements
  • Educational skincare content
  • Cart or checkout reminders
  • Customer-service communications

You may unsubscribe from promotional emails at any time by clicking the unsubscribe link included in the applicable email.

You may also contact us at [CUSTOMER SERVICE EMAIL] to request removal from marketing communications.

Please note that even if you opt out of promotional communications, we may still send transactional or service-related messages, such as order confirmations, shipping updates, refund notifications, or important account information.

 

 

6. HOW WE SHARE YOUR INFORMATION

We may share personal information with trusted third parties when reasonably necessary to operate our business and provide our Services.

These may include:

Payment Providers

We may share information necessary to process payments and prevent fraudulent transactions.

Shipping and Fulfillment Providers

We may provide your name, shipping address, contact information, and order details to shipping carriers, fulfillment providers, and logistics partners.

Technology and Service Providers

We may use third-party providers for services such as:

  • Website hosting
  • E-commerce functionality
  • Customer support
  • Email delivery
  • Analytics
  • Advertising
  • Fraud prevention
  • Data storage
  • Information security

These providers may access personal information only as reasonably necessary to provide services to Lucerem.

Legal and Regulatory Requirements

We may disclose information when reasonably necessary to:

  • Comply with applicable law;
  • Respond to lawful requests from governmental authorities;
  • Protect our rights or property;
  • Investigate fraud or security issues;
  • Enforce our Terms of Service; or
  • Protect the safety of Lucerem, our customers, or others.

We do not sell your personal information for money.

 

 

7. THIRD-PARTY ANALYTICS AND ADVERTISING

Lucerem may use third-party analytics and advertising services to understand website activity and measure the effectiveness of our marketing.

These services may use cookies, pixels, or similar technologies to collect information about your interaction with our website.

Depending on your jurisdiction, you may have rights to opt out of certain targeted advertising or similar forms of data processing.

Where required by applicable law, Lucerem will provide appropriate mechanisms for exercising these choices.

 

 

8. CUSTOMER REVIEWS, PHOTOS, AND TESTIMONIALS

If you voluntarily submit a review, photograph, testimonial, video, or other content to Lucerem, we may use that content for business and marketing purposes in accordance with our Terms of Service and applicable law.

If you do not want your submission used for marketing purposes, please contact us at [CUSTOMER SERVICE EMAIL] before submitting the content or as soon as reasonably possible afterward.

 

 

9. DATA RETENTION

We retain personal information for as long as reasonably necessary to:

  • Provide our Services;
  • Complete transactions;
  • Maintain business and financial records;
  • Resolve disputes;
  • Prevent fraud;
  • Enforce agreements;
  • Comply with legal obligations; and
  • Protect our legitimate business interests.

The length of time information is retained depends on the nature of the information and the reason it was collected.

When personal information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

 

 

10. DATA SECURITY

Lucerem takes reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction.

However, no website, online service, or electronic transmission can be guaranteed to be completely secure.

You understand that you provide information electronically at your own risk.

 

 

11. YOUR PRIVACY RIGHTS

Depending on where you live, you may have certain rights regarding your personal information.

These rights may include the ability to:

  • Request access to personal information we hold about you;
  • Request correction of inaccurate information;
  • Request deletion of certain personal information;
  • Request information about how your personal information is used;
  • Opt out of certain marketing communications;
  • Opt out of certain targeted advertising or similar activities;
  • Request a copy of certain personal information; or
  • Exercise other rights provided under applicable privacy laws.

To submit a privacy request, contact us at:

support@lucerem.com

We may need to verify your identity before completing certain requests to help protect your information.

Your privacy rights may vary depending on your location and applicable law.

 

 

12. CHILDREN'S PRIVACY

Our Services are not intended for children under the applicable age of consent in their jurisdiction.

Lucerem does not knowingly collect personal information from children in circumstances where such collection is prohibited by law.

If you believe that a child has provided personal information to us inappropriately, please contact us at support@lucerem.com so that we can take appropriate steps.

 

 

13. INTERNATIONAL DATA TRANSFERS

Lucerem may operate or use service providers located in countries other than your country of residence.

As a result, your personal information may be transferred to, stored in, or processed in jurisdictions that may have different privacy laws from those in your jurisdiction.

Where required by applicable law, we will take appropriate measures relating to international transfers of personal information.

 

 

14. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites, applications, social-media platforms, or other services.

Lucerem is not responsible for the privacy practices, security, or content of third-party services.

We encourage you to review the privacy policies of any third-party service before providing personal information.

 

 

15. DO-NOT-TRACK SIGNALS

Some web browsers may offer a “Do Not Track” setting.

Because there is currently no universally accepted standard for responding to these signals, our website may not respond to all Do Not Track settings.

Where required by applicable law, Lucerem will honor legally recognized privacy preference signals.

 

 

16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our Services, business practices, technology, or legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.

Where required by law, we will provide additional notice of material changes.

Your continued use of our Services after an updated Privacy Policy becomes effective means that you acknowledge the updated policy.

 

 

17. CONTACT US

If you have questions about this Privacy Policy, your personal information, or our privacy practices, please contact us:

Lucerem
Email: support@lucerem.com
Website: https://lucerem.com/

We will make reasonable efforts to respond to privacy inquiries in accordance with applicable law.