Shipping Policy

This policy applies to all purchases made on the Lucerem website, operated by Lucerem Lucerem. For questions, contact us at support@lucerem.com.

We ship our products to most countries worldwide. While we strive to deliver orders within the time frame we specify, we cannot guarantee or accept liability for deliveries made outside of this time frame. As we rely on third-party shipping companies to facilitate customer deliveries, we cannot accept liability for out-of-pocket expenses or other costs incurred due to delayed deliveries.

Orders are typically shipped within 1–2 business days from the time the order is placed. Estimated shipping times are stated on the checkout page, as delivery times may vary depending on the destination, shipping method, and weight of the order. Shipping costs are calculated based on the delivery address and weight of the order. Shipping costs are non-refundable.

If you wish to receive your order faster, you may upgrade your shipping method for an additional cost. Please note that unforeseen circumstances such as customs delays, holiday-related congestion, severe weather, or other carrier disruptions may still cause delays beyond our control.

We are not liable for deliveries affected by customs, natural occurrences, courier mistakes, strikes, or other shipping delays, nor for any additional fees, customs duties, taxes, or other charges incurred as a result. No refunds will be issued for delays or additional charges resulting from these circumstances.

If the courier fails to deliver your order and the tracking information confirms that the package was not successfully delivered, we will work with you to resolve the issue and, where appropriate, arrange a replacement shipment.

IMPORTANT: We are not responsible if a package is undeliverable due to missing, incomplete, or incorrect destination information provided at checkout. We will not issue refunds for packages returned to sender due to incorrect or incomplete shipping information. Please carefully review your shipping details before completing your purchase.

  • If you realize that you have entered incorrect shipping information, please contact us at support@lucerem.com as soon as possible. If the package has already shipped, a reshipment fee may apply.

30-Day Return Guarantee

If you are not satisfied with your Lucerem purchase, you may request a return within 180 days of the delivery date, subject to the following conditions:

Eligibility Requirements

  • Your request must be submitted within 180 days of the delivery date of your order.
  • You must demonstrate consistent use of the product in accordance with the recommended usage instructions.
  • You may be required to provide supporting documentation, such as photographs or usage records, demonstrating that the product was used as directed.
  • Products must be returned in accordance with Lucerem's return instructions where a return is required.
  • Subscription Orders
  • Refund eligibility applies only to the most recent eligible subscription order.
  • Previous subscription shipments, historical orders, or products that have already been fully consumed are not eligible for refunds under this policy.
  • Additional restrictions may apply to promotional or discounted subscription orders where permitted by law.

Return Process

  • To initiate a return, contact us at support@lucerem.com.
  • We may require the product to be returned to us before a refund is processed.
  • Customers are responsible for return shipping costs and return-label fees unless otherwise required by applicable law.
  • Refunds will be issued to the original payment method once the returned product has been received and inspected.
  • After our returns department receives your return, it generally takes 7–10 business days to process your refund. Depending on your financial institution, it may take an additional 5–7 business days for the refund to appear in your account.

We reserve the right to deny refund requests that do not meet the eligibility requirements outlined above, except where prohibited by applicable consumer protection laws.

Damaged or Defective Product Policy

If your Lucerem product arrives damaged, defective, or with a manufacturing issue, please contact us within 180 days of delivery.

To help us assess the issue, photo and/or video evidence may be required. Please send your request, along with your order number and supporting photos or videos, to support@lucerem.com.

This policy does not cover damage caused by misuse, improper storage, accidents, alterations, or other customer-caused incidents.

If your claim is approved, Lucerem may provide a complimentary replacement product or another appropriate resolution.

Nothing in this Shipping Policy limits any rights or remedies you may have under applicable consumer protection laws.