Terms of Services
Last Updated: August 30, 2026
Welcome to Lucerem. These Terms of Service (“Terms”) govern your access to and use of the Lucerem website, online store, products, services, and related content (collectively, the “Services”).
By accessing or using our Services, placing an order, or purchasing a Lucerem product, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our Services.
1. ABOUT LUCEREM
The Services are operated by Lucerem (“Lucerem,” “we,” “us,” or “our”).
Throughout these Terms, “you” and “your” refer to the person accessing our Services or purchasing our products.
2. ELIGIBILITY
You must be legally capable of entering into a binding agreement to use our Services and make purchases from Lucerem.
If you are under the age of majority in your jurisdiction, you may use our Services only with the involvement and consent of a parent or legal guardian where required by law.
3. OUR PRODUCTS
Lucerem offers skincare and personal-care products intended for cosmetic use.
We make reasonable efforts to ensure that product descriptions, photographs, ingredient lists, pricing, and other information displayed on our website are accurate and current. However, product colors, packaging, appearance, and other visual characteristics may vary slightly from images displayed online.
We reserve the right to modify, discontinue, or update products at any time without prior notice.
Product Results
Individual skincare results may vary. Statements, descriptions, testimonials, or other information regarding the appearance or performance of our products should not be interpreted as a guarantee of specific results.
Our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition unless expressly stated otherwise and permitted by applicable law.
You are responsible for determining whether a product is appropriate for you. If you have known allergies, sensitivities, or concerns regarding the use of a skincare product, review the ingredients carefully and consult an appropriate healthcare professional before use.
Discontinue use and seek appropriate medical advice if you experience a significant or persistent adverse reaction.
4. INGREDIENTS AND PRODUCT INFORMATION
Ingredient lists and product information are provided for informational purposes and may be updated from time to time.
Before using a product, you should review the ingredient list provided with the product or on the applicable product page, particularly if you have known allergies or sensitivities.
Lucerem is not responsible for reactions resulting from an individual's sensitivity or allergy to an ingredient when the applicable ingredient information has been made available.
5. ORDERS AND PURCHASES
When you place an order through our website, you are making an offer to purchase the products in your order.
Receipt of an order confirmation does not necessarily mean that your order has been accepted. We reserve the right to accept, decline, cancel, or limit any order for any reason permitted by applicable law.
If we cancel an order after payment has been processed, we will refund the amount paid for the cancelled portion of the order.
You agree to provide accurate, complete, and current billing, shipping, and contact information.
6. PRICING AND PAYMENT
All prices are displayed in the currency indicated on our website and may be changed at any time.
Applicable taxes, shipping charges, duties, or other fees may be added to your order at checkout.
We accept the payment methods displayed during checkout. By submitting payment information, you represent that you are authorized to use the applicable payment method.
Lucerem reserves the right to correct pricing, product, or promotional errors. Where permitted by law, we may cancel an order placed at an incorrect price and refund any amount paid.
7. SHIPPING AND DELIVERY
We will make reasonable efforts to process and ship orders within the timeframes indicated on our website.
Delivery times are estimates and are not guaranteed unless expressly stated otherwise.
Lucerem is not responsible for delays caused by circumstances outside our reasonable control, including carrier delays, weather, customs processing, governmental restrictions, or other unforeseen circumstances.
You are responsible for providing an accurate shipping address. Lucerem may not be responsible for orders delivered to an incorrect address provided by the customer.
For international orders, the customer may be responsible for applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.
8. RETURNS, REFUNDS, AND EXCHANGES
Our return and refund policies are described in our Return Policy, which forms part of these Terms.
Products must be returned in accordance with the applicable requirements of our Return Policy.
Nothing in this section limits any rights you may have under applicable consumer protection legislation.
We reserve the right to refuse returns that do not meet the requirements of our applicable Return Policy, except where prohibited by law.
9. PROMOTIONAL CODES AND DISCOUNTS
Promotional codes, discounts, sales, and other offers may be subject to additional terms and conditions.
Unless expressly stated otherwise:
- Promotional codes cannot be combined with other offers.
- Promotional codes have no cash value.
- Promotional codes may have expiration dates.
- We reserve the right to modify or cancel promotions where permitted by law.
- Promotions may be limited to specific products, customers, or geographic regions.
10. USER ACCOUNTS
Certain features of our Services may require you to create an account.
You are responsible for maintaining the confidentiality of your account credentials and for all activity occurring through your account.
You agree to provide accurate information and to promptly update your information when necessary.
We reserve the right to suspend or terminate accounts that violate these Terms or applicable law.
11. PROHIBITED USES
You agree not to use our Services:
- For any unlawful purpose;
- To violate applicable laws or regulations;
- To interfere with the security or operation of our website;
- To attempt to gain unauthorized access to our systems or accounts;
- To transmit malicious software or harmful code;
- To scrape, copy, reproduce, or exploit our website or content without authorization;
- To impersonate Lucerem or another person or entity;
- To submit fraudulent orders or payment information; or
- In any manner that could damage, disable, overburden, or impair our Services.
12. INTELLECTUAL PROPERTY
All content associated with Lucerem, including our name, logos, trademarks, product names, photographs, graphics, designs, text, videos, website layout, and other materials, is owned by or licensed to Lucerem and is protected by applicable intellectual-property laws.
You may access and use our website for personal, non-commercial purposes.
You may not reproduce, distribute, modify, sell, publish, create derivative works from, or otherwise exploit Lucerem content without our prior written permission.
13. CUSTOMER REVIEWS AND SUBMISSIONS
If you submit a review, photograph, testimonial, comment, video, or other content to Lucerem (“User Content”), you represent that:
- You own or have the necessary rights to submit the content;
- The content does not violate another person's rights;
- The content is not unlawful, defamatory, fraudulent, misleading, or abusive;
- The content does not contain malicious software; and
- You have obtained any necessary permission from individuals appearing in the content.
By submitting User Content, you grant Lucerem a non-exclusive, worldwide, royalty-free, transferable, and sublicensable license to use, reproduce, modify, publish, display, distribute, and otherwise use that content in connection with our business and marketing, subject to applicable law.
We may remove or decline to publish User Content at our discretion.
14. THIRD-PARTY SERVICES AND LINKS
Our Services may contain links to third-party websites, applications, payment processors, shipping providers, social-media platforms, or other services.
We are not responsible for the content, policies, security, or practices of third-party services.
Your use of third-party services may be subject to their own terms and privacy policies.
15. PRIVACY
Your use of our Services is also governed by our Privacy Policy, which explains how we collect, use, disclose, and protect personal information.
By using our Services, you acknowledge that you have had an opportunity to review our Privacy Policy.
16. DISCLAIMER OF WARRANTIES
To the maximum extent permitted by applicable law, our Services and website content are provided on an “as is” and “as available” basis.
Lucerem does not guarantee that:
- The Services will always be available or uninterrupted;
- The website will be free from errors or security vulnerabilities;
- Information on the website will always be complete, accurate, or current; or
- Products will produce particular results for every individual.
Nothing in these Terms excludes or limits any warranty, guarantee, or consumer right that cannot legally be excluded or limited.
17. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Lucerem and its directors, officers, employees, affiliates, contractors, service providers, and representatives will not be liable for indirect, incidental, special, consequential, or punitive damages arising from or relating to your use of our Services or products.
To the maximum extent permitted by law, Lucerem's total liability arising from a particular purchase or transaction will not exceed the amount you paid to Lucerem for the product or service giving rise to the claim.
Nothing in these Terms limits liability where such limitation is prohibited by applicable law.
18. INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless Lucerem and its directors, officers, employees, affiliates, contractors, and service providers from claims, losses, liabilities, damages, costs, and expenses arising from:
- Your violation of these Terms;
- Your misuse of our Services or products;
- Your violation of applicable laws or regulations; or
- Your violation of another person's rights.
19. CHANGES TO THESE TERMS
We may update these Terms from time to time.
When we make changes, we will update the “Last Updated” date at the beginning of these Terms. Your continued use of our Services after updated Terms are posted constitutes acceptance of the revised Terms to the extent permitted by applicable law.
20. TERMINATION
We may suspend or terminate your access to our Services if you violate these Terms, engage in fraudulent or unlawful activity, or otherwise misuse our Services.
Termination will not affect any rights or obligations that arose before termination.
21. GOVERNING LAW
These Terms are governed by the laws applicable in the jurisdiction in which Lucerem is established, without regard to conflict-of-law principles, except where applicable consumer protection laws provide otherwise.
Any dispute arising from these Terms will be handled by the courts or dispute-resolution mechanisms having jurisdiction over the applicable matter, subject to any mandatory rights provided by applicable law.
22. SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be modified or removed to the minimum extent necessary, and the remaining provisions will continue in full force and effect.
23. ENTIRE AGREEMENT
These Terms, together with our Privacy Policy, Return Policy, and any other policies expressly incorporated into these Terms, constitute the entire agreement between you and Lucerem concerning your use of our Services, except where additional terms apply to a specific purchase or service.
24. CONTACT US
If you have questions about these Terms or need assistance with an order, please contact us through the customer-service contact information provided on the Lucerem website.
Lucerem
Email: support@lucerem.com
Website: https://lucerem.com/